Contact Us

Thank you for choosing Tonya Maples LLC, your Tennessee-based destination for artful, handcrafted luxury home decor featuring LAETITIA ROUGET, JARS, and curated design-forward small goods. We are committed to providing personalized, attentive customer service for all your questions, concerns, feedback, or requests related to our Site, our ceramic collection, orders, or policies. Our small team is based in Greenfield, Tennessee, and we pride ourselves on one-on-one support—because shopping for fine handcrafted ceramic and luxury home goods deserves a personal touch and expert knowledge of our makers and their art.
 

1. Official Contact Channels

 
We offer two primary contact channels for all inquiries—email is our preferred method for the fastest, most detailed response (we do not offer phone support at this time, allowing us to provide thorough, written answers and ceramic-specific guidance for our fragile handcrafted pieces). All communications are answered in the order they are received, during our Tennessee business hours (Section 4 below).
 

1.1 Email Support (Fastest Response – Preferred Method)

 
  • Email Address: service@tonyallc.com
  • Standard Response Time: 24 business hours (Monday–Friday, Tennessee time)—our fastest response time for all general inquiries (product details, order status, shipping questions).
  • Urgent Inquiries: For time-sensitive issues (e.g., damaged ceramic pieces, order cancellations, missing tracking numbers for high-value orders), include the word URGENT in the email subject line—these inquiries are prioritized by our team and answered within 12 business hours.
  • Subject Line Tip: Always include your order number (if applicable) and the maker/ product name (e.g., URGENT – Damaged LAETITIA ROUGET Indigo Tulip Vase – Order #12345) to help us resolve your issue quickly and efficiently—critical for ceramic-related inquiries.
 

1.2 Mailing Address (Physical Mail/Correspondence/Authorized Returns)

 
For written inquiries, official correspondence, or authorized returns (with valid RA number only)—ceramic returns must follow our packaging guidelines and include an RA number:
 
Tonya Maples LLC
 
116 Melrose Street
 
Greenfield, TN 38230
 
United States
 
  • Return Mail Note: Unauthorized returns (no RA number, improper ceramic packaging) will be rejected and returned